Last Updated: 11 May 2024
Company: Vindex Group
Jurisdiction: Netherlands & International Law

Welcome to the official website of Vindex Group ("we", "our", "us"). By accessing and using this website and our services, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please refrain from using our services or website.

1. About Us

Vindex Group is a registered debt collection and legal recovery agency operating in accordance with Dutch civil and commercial law, as well as relevant international regulations, offering services to businesses and individuals seeking the lawful recovery of unpaid debts.

2. Eligibility

To access and use our services, you must:

• Be at least 18 years old.
• Be legally capable of entering into binding contracts under applicable jurisdiction.
• Use our services only for lawful debt collection activities.

3. Scope of Services

Our services may include:

• Pre-legal and amicable debt recovery.
• Legal collection proceedings through the courts (where appropriate).
• Debtor investigations and tracing.
• Negotiation and facilitation of payment arrangements.

All services are rendered in accordance with Dutch and international law, and subject to the validity of claims provided by clients.

4. Client Responsibilities

By engaging with our services, you agree that:

• All information submitted to Vindex Group is complete, accurate, and lawful.
• Debts provided are enforceable, valid, and not barred by statutory limitation.
• You have obtained any required legal basis or consent to share third-party (debtor) information.

5. Fees and Payments

Our fee structure may include:

• Commission-based fees (percentage of recovered amount),
• Fixed-rate pricing,
• Legal representation or court fees, where applicable.

All payment terms are agreed upon in a formal engagement or service agreement. Late or non-payment may result in service suspension and/or legal recovery of due amounts.

6. Confidentiality

All client and case-related information is handled in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. Confidentiality is strictly maintained unless disclosure is required by law or with your prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law:

• Vindex Group shall not be liable for indirect, incidental, or consequential damages.
• We do not guarantee successful recovery of any given debt.
• Our aggregate liability is limited to the amount paid for the specific service provided.

8. Termination

We reserve the right to suspend or terminate services:

• For breach of these terms,
• If instructed to do so by a legal authority,
• Due to illegal or unethical conduct related to the debt submission.

9. Jurisdiction and Governing Law

These Terms and all disputes arising from them shall be governed by and construed in accordance with the laws of the Kingdom of the Netherlands, with the District Court of Amsterdam (or other appropriate court under Dutch law) having exclusive jurisdiction, unless otherwise mutually agreed.

10. Changes to These Terms

Vindex Group reserves the right to update these Terms periodically. Continued use of our website or services after changes constitutes acceptance of the new Terms.

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Effective Date: 03 Jan 2025
Company: Vindex Group
Jurisdiction: Netherlands & GDPR-Compliant

This Privacy & Cookie Policy explains how Vindex Group ("we", "us", or "our") collects, uses, and protects your personal data when you visit our website or use our debt recovery services. We are fully committed to compliance with the General Data Protection Regulation (GDPR) and other relevant international privacy laws.

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1. Information We Collect

We may collect the following categories of data:

• Identification Data: Name, contact details, company name.
• Debt & Case Data: Debtor name, outstanding amounts, documents and correspondence.
• Technical Data: IP address, browser data, cookies, usage behavior.

2. How We Use Your Information

We collect and process personal data for the following purposes:

• Providing debt collection and legal recovery services.
• Communication and customer service.
• Internal analytics and service improvement.
• Fulfilling legal and regulatory obligations.

We do not sell or rent your data to third parties.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Your explicit consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interest (e.g., fraud prevention, service improvement).

4. Sharing of Information

Your data may be shared with:

• Third-party legal partners or attorneys,
• IT and secure hosting service providers,
• Law enforcement or regulatory authorities, where required.

All data processors operate under strict confidentiality and data protection agreements.

5. Data Storage and Security

We retain your data only as long as necessary for:

• Fulfilling our contract with you,
• Complying with legal or regulatory obligations,
• Resolving disputes or establishing legal claims.

Data is securely destroyed or anonymized after the retention period ends.

6. Your Rights

As a data subject under the GDPR, you have the right to:

• Access your personal data.
• Correct inaccuracies in your data.
• Request deletion or restriction of processing.
• Object to processing.
• Data portability (where applicable).
• Lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

7. Cookies Policy

Vindex Group uses cookies to improve user experience and optimize performance. Cookies may include:

• Essential cookies – required for site functionality.
• Analytical cookies – track visitor behavior for internal insights.
• Preference cookies – store user language or regional settings.

You may manage or disable cookies through your browser settings.

By continuing to use our website, you consent to our use of cookies in accordance with this policy.

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8. Security Measures

We implement industry-standard security technologies including encryption, secure hosting, multi-factor authentication, and strict access controls to protect your personal information.

9. International Transfers

If data is transferred outside the European Economic Area (EEA), it is done under appropriate safeguards, including standard contractual clauses or adequacy decisions.

10. Changes to this Policy

We may update this Privacy & Cookie Policy from time to time. Updates are published on this page and will take effect immediately unless stated otherwise.

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